Frequently Asked Questions
We are continually at work adding new products, sharing useful information, and developing other exciting site features. As purveyors of new and novel gear, we’re striving to be the one-stop shop for all your race weekend needs. If you want the convenience of finding all of your tailgating, camping, and race day needs in one location, you’ve come to the right site.
We do not have any physical retail stores at the moment. However, you may sometimes see us at or near the tracks with a booth featuring some of our hottest items.
We don’t only want to bring you exceptional products, we’re also all about customer service. If you don’t see your question answered here, you can always send us a direct message through our Contact page.
Everything we offer through our site has been handpicked for its usefulness, fun factor, or price point. We do not feature products that would not be worth your time, and we only list products that we would use ourselves.
Chances are, it won’t be long until we have it back in stock. Sometimes we place items as *Out of Stock* while the product goes through a redesign. At other times, we’re just replenishing what’s available in our warehouse. Keep checking back if you see a product you want that is out of stock. If it’s been more than a month, the product is probably going through a redesign.
We’re proud to say that almost all of our products are sourced from within the US. We feel that too many online stores source from cheap international manufacturers. This is also why you may see higher prices here, as we’re committed to working with local suppliers who offer fair wages.
We work hard to include as much information as possible on the product details page, but if there’s something specific you’d like to know more about please send us a message on our Contact page.
We offer standard shipping on our orders (5-10 business days depending on location). While it’s rare that an order should take any longer than this, please allow for up to one month from the point of purchase until a product arrives at your doorstep. Any longer than this and we’ll do what we can to make it right.
We currently only ship to the US and Canada.
If you would like to know the status of your order, please send us a message on our Contact page.
You should receive your order between 5 and 10 business days from the point of purchase. While it’s rare that an order should take any longer than this, please allow for up to one month from the point of purchase until a product arrives at your doorstep. Any longer than this and we’ll do what we can to make it right.
If you do not need to sign for the package, we’ll have it left on your doorstep. Otherwise, the carrier will bring it back to the facility and try to reach you the next day. Please note that we cannot be held responsible for stolen packages.
We understand that sometimes things just don’t go according to plan. If you feel that you want to return, exchange, or request a refund for your product, please do so within two weeks of your product’s arrival. Your first step will be to Contact us with your concern as soon as possible. After that, we’ll attempt to resolve your issue to the best of our ability.
We really hope you love every item you purchase from Race Weekend Supply, however, if you do need to make a return you’re welcome to do so within 2 weeks of receiving your order. If you are dissatisfied with your product, it’s defective, or you’ve received the wrong product, please Contact us. We will ask for a picture of your order before we can proceed.
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if the 2 week period has expired then unfortunately, we likely will be unable to accept your return.
Once we receive the returned product, we will survey the package and product to determine how to best handle your refund.
We can only exchange items that are defective, or that were ordered incorrectly. If you’d like to exchange an item, please reach out to us on our Contact page. Please note that we require customers to contact us within two weeks of initially receiving the order.
If the product is defective, or we’ve sent the wrong order to you, we’ll cover the cost of the return shipping. If you are simply dissatisfied with the product, we’ll kindly ask that you pay for the return shipping.
If you’ve received a product other than what you’ve ordered, please review your order first to ensure that the product was not accidentally added. If you’ve verified that you did not order the specific product you received, please Contact us.
There are a number of reasons that your product may not have shown up yet. Sometimes, it can take up to a month to receive your order. Please account for this time frame when placing your order. If your product still has not arrived, please double check that the order confirmation lists the product, as well as the correct shipping address. If you find that all of the information is accurate, and that no one in your household has seen the package, please Contact us with your concern.
Sometimes the forces of the universe just seem to conspire against you when it comes to waiting for your amazing tailgating gear. If your product arrives defective, please Contact us within two weeks of receiving the order. If we can verify that the product arrived defective on our behalf, we’ll either exchange or refund the product.
We encourage you to play and/or use your product within two weeks of its arrival. If a product turns out to be defective after the return/exchange period, it is much more difficult to verify that the mishap was on our behalf. Due to this reason, it is unlikely that we will be able to return or exchange your item.
The security of your payment information is very important to us.
If you pay for your product through an online wallet like PayPal, we never receive your credit card information. If you pay through our website using a credit card, we use a third-party payment processor responsible for ensuring that your payment data is handled securely at every step.
Your credit card information is always collected on a secure HTTPS web page using SSL encryption.
We accept all major forms credit cards, as well as checkout through PayPal.
We do not currently sell gift cards. Though, if we receive enough demand for them, we’ll certainly consider setting up a feature to purchase them.
Discount coupons are sometimes given for promotional purposes. If you’re interested in a discount coupon, please consider signing up for our newsletter in order to receive occasional exclusive member discounts.
Unfortunately discounts are not applicable to sale items.
Discount coupons can be applied either on the Cart page or the Checkout page of your order.
As soon as you place your order, we work on getting your items to you as quickly as possible, if you decide you want to change your order please Contact us as soon as possible and we will try to accommodate where possible. However, please note that once the order has left the warehouse we will not be able to make any changes to it. If you no longer want your item or would like to exchange for something different, please let us know within two weeks of the product arriving.
We try to make our product descriptions as detailed as possible. Occasionally, there are sizing variables, or questions about the manufacturing. If you have any questions about our products that you’re unable to find on our product pages, please Contact us.
Once you have placed an order with us we start working to make sure we are promptly packaging and processing your order. Therefore, once you are charged we are unable to interfere with this process.
If you are unhappy with your items, you are welcome to request a refund and send them back to us. However, please do so within two weeks of the arrival of the products.
If you did not receive email confirmation of your order, please ensure that the default email address on your account is correct. If you do not have an account with us, or your email address is correct on your account, and you still have not received your order confirmation please Contact us so that we can pull up your order.
Sometimes we will send products at different times to ensure that they reach you as fast as possible. Please allow for an additional window of time for your entire order to arrive. If it has been over a month and you are still missing an item from your complete order, please Contact us.
Each order that you place through our site automatically generates an email confirmation with the order details for you to keep in your records.
We do not currently offer the option to purchase an item as a gift.
Thanks for deciding to become a member of Race Weekend Supply. There are two ways to set up your account: you can either set up an account while on the checkout screen, or visit the My Account page.
When you sign up for an account you have the ability to rate and review purchases, see all of your orders in one localized place, and save your shipping and billing information for faster checkout. Eventually we intend to make your account even more customizable by saving your favorite track, and getting exclusive updates based on your preferences and purchase history.
We’re sorry to see you go. If there’s anything we can do to make your experience better with our newsletter, please let us know. If you would like to fully unsubscribe from the newsletter, please open one of our newsletters in your email inbox and scroll to the bottom to click ‘unsubscribe’. Please note that your member account information will not be removed by unsubscribing from our newsletter.
If you would like to have your member account information removed from our website, please Contact us with your concern.
We’ve attempted to make editing your account information as easy as possible. If you’d like to change your shipping and billing address, edit your password, or change your payment methods, please visit your Account page directly.
If you’ve lost your account password and you’re still signed in, you can update your password on your Account Edit page. If you’ve lost your password and you are no longer signed in, please visit the Account page and request that a password recovery link is sent to your email address. If you do not receive this request link in your email inbox, you may simply create a new account with us.
You do not need to create an account to make an order.